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Our
Policies
Our goal is to
ensure you completely enjoy your time with us. The following tips will
help to make the most of your time at Strands Salon & Spa:
Reservations & Cancellations: Upon
scheduling an appointment, we require a credit card to reserve your
time. Your credit card will not be charged prior to your appointment.
We understand that sometimes you need to change your schedule. We
kindly ask that you give us 24 hours notice if you must cancel an
appointment. If late or no notice is given a fee may be charged to
your credit card of 50% of your services scheduled.
For your first visit, please
arrive 15 minutes prior. This will allow time to relax and unwind, and
to enjoy some Aveda Comforting Tea as you settle in.
We recommend that you schedule
your next appointment prior to leaving Strands Salon & Spa to ensure
you have the day and time that you desire most.
Your privacy and comfort are of
the utmost importance to us. Spa treatments require various levels of
undress and our therapists are trained in appropriate methods of
draping. Although your therapist will discuss a complete overview of
the treatment you will experience, please feel free to ask any
questions or make special requests to ensure your own comfort level.
Parents please note: it is
essential to make child care arrangements prior to your appointment so
that you may enjoy it to the fullest.
Returns and Exchanges: exchanges
are gladly accepted on Aveda products purchased at Strands Salon &
Spa, no refunds are given. Services received by Strands Salon & Spa
professionals are non-refundable. However, we will make every effort
to achieve your specific needs.
Ask about our Aveda Treatments
Enhancements to further your Spa Experience with us. Our highly
skilled professionals are well trained in client safety and comfort
and take the utmost in providing you with the best salon and spa
experience.
We thank you in advance for
allowing us the privilege of taking care of you.
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