Our Absolute Guarantee


As a treasured guest of Strand Salons, if you would like to see a different stylist that better fits your budget, schedule or style, we promise no hurt feelings. Seriously. Ever. Simply book your next experience with a different service provider and give them a try. And, if necessary, keep trying our team of talented artisans until you find the right fit!


If you are not happy with your Strands experience, for any reason, please let us know right away. Although there are NO refunds on services performed in salon/spa, we’ll work with you to find a solution that you’ll be happy with and we'll fix it. No ands, ifs or buts.


If you have purchased an Aveda hair care or skin care product at any Strands Salon location and are unhappy, for whatever reason, please bring in the unused portion for exhange*. Tell us why the product didn't meet your specific needs and we will find the right product for you. Aveda's robust product line offers something for everyone! Please note, there are NO returns on Aveda makeup.

If, for any reason whatsoever, you are not completely satisfied with your Strands Aveda Salon and Spa experience, please feel free to contact our founder/owner directly at crabtreejacquie@yahoo.com. She welcomes, values and appreciates your feedback and will do whatever it takes to return a smile to your face.


*Exchange only. No refunds. Proof of purchase at a Strands Salon location required. No exceptions.