Policies & Privacy
Our goal is to ensure you completely enjoy your time with us. The following tips will help to make the most of your time at Strands Salon and Spa:
Reservations & Cancellations: Upon scheduling an appointment, we require a credit card to reserve your time. Your credit card will not be charged prior to your appointment. We understand that sometimes you need to change your schedule. We kindly ask that you give us 24 hours notice if you must cancel an appointment. If late or no notice is given a fee may be charged to your credit card of 50% of your services scheduled.
For your first visit, please arrive 15 minutes prior. This will allow time to relax and unwind, and to enjoy some Aveda Comforting Tea as you settle in.
We recommend that you schedule your next appointment prior to leaving Strands Salon and Spa to ensure you have the day and time that you desire most.
Your privacy and comfort are of the utmost importance to us. Spa treatments require various levels of undress and our therapists are trained in appropriate methods of draping. Although your therapist will discuss a complete overview of the treatment you will experience, please feel free to ask any questions or make special requests to ensure your own comfort level.
Parents please note: It is essential to make child care arrangements prior to your appointment so that you may enjoy it to the fullest.
Payment types: We accept cash, MasterCard, Visa, American Express and Strands gift cards as payment. We regret that we are not accepting personal checks at this time. Gratuities are a sign of a satisfied guest. They are never expected, but are always appreciated. Tip envelopes are provided at the front desk for your convenience.
Service Refunds: There are NO refunds on services performed in salon/spa. If you're unhappy with a service, we’ll work with you to find a solution that you’ll be happy with and we'll fix it.
Product Returns and Exchanges: Exchanges are gladly accepted on Aveda hair care and skincare products purchased at Strands Salon and Spa, no refunds are given. Please note, there are NO returns on Aveda makeup. Services received by Strands Salon and Spa professionals are non-refundable. However, we will make every effort to achieve your specific needs.
Gift Cards: Gift cards are purchased at a dollar value, rather than a service value and are stored within our system under the recipient’s name. Gift card purchases are redeemable for products or services, cannot be redeemed for cash and are not refundable. There are no expiration dates, and promotional offers may not be applied to a gift card.
Ask about our Aveda Treatments Enhancements to further your Spa Experience with us. Our highly skilled professionals are well trained in client safety and comfort and take the utmost in providing you with the best salon and spa experience.
We thank you in advance for allowing us the privilege of taking care of you.
Strands respects the privacy of on-line visitors. We may use "cookie" or similar technology to obtain non-personal information from visitors (for example, to count the total number of visitors to this site).
We do not acquire personal information about individually identifiable visitors unless it is voluntarily submitted. Personal information that is voluntarily submitted is not sold, transferred, or otherwise disclosed to unrelated entities, unless required by law. Only visitors who request email would receive email.
We reserve the right to modify this policy and we recommend that you check this page from time to time for changes.
Online Polls or Surveys: For online polls or surveys, we may ask visitors to provide information that is not personally identifiable. This might include first name, city or state of residence, age, gender or school.
Contest and Sweepstakes: For any contests and sweepstakes on strandssalon.com, we may collect a participant's e-mail address for the sole purpose of communicating with the participant should he or she become a potential winner.
Strands Salon and Spa
3271 Folsom Boulevard
Sacramento, CA 95816